Phone Answering Services
Communication in Monash

Virtual Office Services offers businesses virtual support for messaging, call management and front desk services. By minimising the need for on-premises equipment or full-time staff, we help business cut costs and boost productivity. Our office solutions technology is powered by Alltel Australia.

Full phone coverage with your own virtual receptionist.
Whether it’s a new prospect enquiring about services or an existing client requesting support, it’s important to have a friendly voice to answer your phone calls. Virtual receptionist services gives you the freedom to prioritise tasks throughout the day, while making sure your calls are answered professionally. As a virtual office solution, this telephone answering service keeps overhead costs low, giving you room to scale the service as your business grows.     

How does a virtual reception service work?
Calls from landlines, VoIP, mobile phones, and inbound numbers (13, 1300 & 1800 numbers) can be redirected to your virtual reception solution. As a virtual service, your calls are routed to a local call centre where trained receptionists answer in your business name. When a customer calls, your live operator answers the call in your business name, takes a message, and forwards it directly to you through SMS and email. 

    Manage your business calls exactly the way you want it.
Phone Answering Services understands that every business is unique and different. This is why we want you to have the same level of customisation you’d get with an in-house receptionist. Our virtual receptionist service can be personalised with features that tailor to your exact needs, so you’re not sacrificing the quality of your service. We’ll make the experience so seamless, the only difference you’ll notice is your added savings.