Inecom Pty Ltd
Business Consulting in Monash

SAP Business One also maintains a solutions' knowledge bottom where frequently requested information and solutions to normal issues are recorded. This knowledge bottom provides service representatives with conceivable solutions to reported problems, allowing them to respond more quickly and more effectively to customer calls. The reporting features of SAP Business One give you a mealtime overview of your service department, letting you analyses call volumes, duration, and response times. The service management functionality in SAP Business One allows you to efficiently administer customer warranty and service contracts and manage service calls. You can create service contracts based on warranted products you are selling or create them separately for promote services rendered for third party products. Integrated functionality of the software automatically generates a service contract for suitable products upon creation of a delivery or an accounts receivable invoice. With a variety of predefined templates, you can employ an automated and standardized approach to crafting all types of contracts. Tracked calls can be customer complaints and technical urge requests, requests for repair maintenance and more. Furthermore, repairs and creation of invoices for expenses related to the service call are easily processed. Customer equipment cards form the database that contains all serial number items that you sold to your customer and for which service can be provided. You can track the history of a specific serial number from the day you sold the item and throughout its total service period. This feature handles the written agreement between the customer and your company that enables your company to bear maintenance and mend for an item beyond the manufacturer’s warranty coverage. Service calls can be also connect to existing solutions or fresh solutions could be added here due to the arrival of a fresh service call requiring a new solution not available in the repository yet. Once you have decided on the right application and deployment approach Inecom will deliver a project plan and set about working with your team to a olive plan. Per user pricing allows your entire organization to collaborate on projects without losing control. Advanced accounting features streamline your standard sales process and deliver the flexibility to account for the one offs that are critical to completing sales. The Accounts Receivable Module allows you to create customer specific contracts that incorporate, services, and billable hours. Approvals and labor flow can be customized to your special business and can also be completed from anywhere. Inecom Solutions are designed to meet the needs of service companies. Advanced general ledger for project specific tracking. The Inecom Solutions enables you to effectively manage the total service life cycle of your service orders and appointments, helping you get paid quicker and below support costs And less paperwork! Once you get an inbound Call from a Customer, quickly arrest service needs and access customer, site, history, and resources information to shorten the time between call receipt and service or job assignment. Track resource commitments, match services to the superior available resources, and schedule and if required generate labor orders. Recurring services scheduling and contracts.